Intake Specialist/Legal Assistant

SLP is currently accepting applications for a full-time Intake Specialist/Legal Assistant who will provide seniors with excellent customer care, manage incoming calls and online submissions, perform duties with precision, and demonstrate attention to detail. This position is FLSA non-exempt. Bilingual candidates with fluency in Spanish are highly preferred.

Responsibilities include managing a high volume of incoming calls and online requests for information; scheduling appointments and providing reminders to clients; greeting and assisting clients in person; gathering demographic and contact information; assessing clients’ legal issues to discern area(s) of law and attorney assignments; utilizing a case management system with accuracy to enter client information, input accurate legal codes and case notes; opening digital and physical case files, organizing, compiling, and scanning documents into client case files; providing notarization of documents, if certified; and if bilingual, providing effective translating and interpreting, including legal concepts and terms in both languages.

The ideal candidate should have a minimum of two years of professional office customer service. Experience with nonprofit customer care, legal case management, and/or Spanish translation is a plus. Key attributes for this position are:  efficiency with a multi-line phone system, proficiency in Microsoft applications including Word and Outlook, competency with case management software, effective listening and communication, and an eagerness to engage with the senior community. Bilingual candidates are highly encouraged. The salary range for this position is $17 – $25 per hour, working in-office, 7:00 am – 5:00 pm, Monday through Thursday.

Qualified applicants are encouraged to visit our website at SOUTHERN NEVADA SENIOR LAW PROGRAM (SLP), JOIN OUR TEAM, and submit an application along with your current resume.